Privacy Policy
Last updated: May 12, 2026
1. General Information
This Privacy Policy explains how personal data is collected, processed, and protected when accessing the phMonitor website, downloading the software, or using any related services and features.
We are committed to protecting your privacy and processing personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other applicable national and international privacy regulations.
By accessing the website, downloading phMonitor, using phMonitor, or using any related service, you acknowledge that you have read and understood this Privacy Policy.
2. Data Controller
phMonitor
Email: support@phmonitor.com
Website: https://phmonitor.com
(Use for contact purposes)
3. Collection of Technical Data and Server Log Files
When visiting this website, certain technical information is automatically collected and stored in server log files by the hosting provider.
This information may include:
- IP address
- Date and time of access
- HTTP status codes
- Requested pages and files
- Referrer URL
- Operating system
- Device-related information
This data is processed exclusively for the purposes of:
- ensuring the technical operation of the website,
- maintaining system security and stability,
- preventing abuse and unauthorized access,
- diagnosing technical issues,
- and improving overall service reliability.
Legal basis: Article 6(1)(f) GDPR — legitimate interest.
4. Software Downloads
When downloading phMonitor, technical and connection-related information may be processed to provide the requested download and to protect the service against misuse.
This information may include the IP address, download timestamp, requested file, transferred data volume, browser information, and referring page or source.
Software releases or downloadable files may be distributed through third-party platforms such as GitHub. In such cases, the privacy policies and terms of the respective third-party provider additionally apply.
5. Use of the phMonitor Software
phMonitor is a locally hosted monitoring and management application designed for Silkroad-related services and tools.
Depending on the enabled features, configuration, and user interaction, phMonitor may process different categories of information.
- Character information
- In-game statistics
- Chat messages
- Item, storage, inventory, and drop information
- Network and connection data
- System and device information
- Session information
- Usage statistics
- License and authentication data
- IP addresses
- Hardware or system identifiers
Such processing occurs solely for the purpose of providing the functionality requested by the user.
6. Remote Access / “Access Anywhere” Feature
The premium feature “Access Anywhere” allows users to access their locally hosted phMonitor instance remotely via the Internet.
In connection with this feature, technical connection data may be processed.
- Public IP addresses
- Session and connection timestamps
- Device information
- Authentication metadata
- Relay or proxy connection metadata
- Encrypted communication endpoints
Communication is intended to occur through secure encrypted protocols where applicable, including HTTPS and/or WebSocket Secure (WSS).
Users are responsible for maintaining secure credentials, restricting access to trusted persons, and preventing unauthorized access to their systems.
7. Licensing and Authentication
To provide licensing services, subscription management, premium features, account authentication, and fraud prevention, personal and technical data may be processed.
- Username
- Email address
- License status
- Device or hardware identifiers
- Activation records
- Subscription or payment status
- Connection metadata
Legal basis: Article 6(1)(b) GDPR — performance of a contract; Article 6(1)(f) GDPR — legitimate interest in abuse prevention and service security.
8. Payment Processing
Where paid services or premium features are offered, payment processing may be handled by external payment service providers.
In such cases, personal and transaction-related data may be transferred to the respective payment provider solely for payment processing, invoicing, tax compliance, chargeback handling, and fraud prevention purposes.
The applicable privacy policies of the respective payment providers additionally apply.
9. Contact Requests and Communications
If you contact us via email, contact form, support channels, Discord, or similar communication methods, the information you provide may be stored and processed for the purpose of handling your request.
- Name or username
- Email address
- Message contents
- Date and time of communication
- Related metadata
Legal basis: Article 6(1)(b) GDPR and Article 6(1)(f) GDPR.
10. Cookies and Similar Technologies
The website may use cookies and similar technologies to ensure proper website functionality, store user preferences, maintain sessions, improve security, analyze website usage, and optimize performance.
Users may disable cookies through their browser settings. However, certain features of the website may become unavailable or function improperly as a result.
Where legally required, consent will be requested before non-essential cookies or comparable technologies are used.
11. Analytics and Statistical Services
The website may utilize analytics, telemetry, or statistical tools to better understand usage patterns and improve services.
Such services may process anonymized or pseudonymized usage information. Where legally required, consent mechanisms will be implemented before non-essential analytics technologies are used.
12. Data Security
Appropriate technical and organizational measures are implemented in accordance with Article 32 GDPR to protect personal data against unauthorized access, accidental loss, destruction, disclosure, manipulation, or unlawful processing.
- TLS/HTTPS encryption
- Access control systems
- Authentication mechanisms
- Firewalls and intrusion prevention
- System monitoring
- Regular security updates
Despite all reasonable safeguards, no method of transmission or storage over the Internet can be guaranteed to be completely secure.
13. Data Retention
Personal data is retained only for as long as necessary to fulfill the purposes described in this Privacy Policy or to comply with legal obligations.
After the applicable retention period expires, the data will be deleted, anonymized, or securely destroyed, unless further retention is legally permitted or required.
14. Disclosure to Third Parties
Personal data will only be disclosed to third parties where such disclosure is legally permitted or required.
- where required by law,
- where necessary for contractual performance,
- where required for payment processing,
- where necessary for technical infrastructure and hosting,
- where based on legitimate interests,
- or where the user has provided explicit consent.
No personal data will be sold to third parties.
15. International Data Transfers
Depending on the infrastructure providers and third-party services used, personal data may be transferred to and processed in countries outside the European Economic Area (EEA).
Where required by law, appropriate safeguards will be implemented to ensure an adequate level of data protection, including standard contractual clauses or other legally recognized transfer mechanisms.
16. Rights of Data Subjects
Under applicable data protection laws, users may have the following rights regarding their personal data:
- the right to request access to personal data,
- the right to request correction of inaccurate personal data,
- the right to request deletion of personal data,
- the right to request restriction of processing,
- the right to object to processing,
- the right to request data portability,
- the right to withdraw previously granted consent,
- and the right to lodge a complaint with a competent supervisory authority.
Requests may be submitted using the contact information provided above.
17. Children’s Privacy
The website and software are not intended for individuals under the age of 16.
We do not knowingly collect personal data from children. If it becomes known that personal data of a child has been collected without appropriate authorization, reasonable steps will be taken to delete such data.
18. Third-Party Links and Services
The website and software may contain links to third-party websites, platforms, or services.
We are not responsible for the content, security, or privacy practices of third-party providers. Users should review the respective privacy policies of those providers independently.
19. Changes to this Privacy Policy
We reserve the right to modify or update this Privacy Policy at any time to reflect changes in legal requirements, services, infrastructure, or operational practices.
The latest version will always be made available on the official website.
20. Final Provisions
If individual provisions of this Privacy Policy are or become invalid, the validity of the remaining provisions shall remain unaffected.
This Privacy Policy is intended to provide transparent information regarding data processing in connection with phMonitor and does not limit any mandatory statutory rights of the user.